Delivery & Returns
Delivery
Shipping & Delivery
At Gladwells Pet & Country Stores, we strive to get your order to you as quickly and efficiently as possible. Below you will find everything you need to know about our delivery rates and estimated timeframes.
Standard Delivery (Mainland UK)
We offer competitive flat-rate shipping based on the weight of your order. Enjoy free standard delivery on all Mainland UK orders over £50.
| Order Weight | Delivery Rate |
| 0 – 3kg | £1.99 |
| 3.01 – 17kg | £2.99 |
| 17.01 – 40kg | £4.99 |
| 40.01kg+ | £6.99 |
Dispatch Times
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Next-Day Dispatch: All orders are processed and dispatched the next working day.
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Working Days: Please note that our dispatch and delivery estimates exclude Saturdays, Sundays, and Bank Holidays.
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Special Items: Certain products may require additional handling time or incur specific charges; these will be clearly noted on the individual product page.
For deliveries outside of Mainland UK, a surcharge applies and orders are not eligible for our free shipping promotion.
| Region | Estimated Delivery | Cost |
| Mainland UK | Next Working Day | See Flat Rates above |
| Scottish Highlands & Islands | 3 – 5 Working Days | £6.99 per item |
| Northern Ireland | 3 – 5 Working Days | £6.99 per item |
| Isle of Man & Isle of Wight | 3 – 5 Working Days | £6.99 per item |
| Channel Islands (Jersey & Guernsey) | 3 – 5 Working Days | £6.99 per item |
| Isles of Scilly | 3 – 5 Working Days | £6.99 per item |
| Outer Hebrides & Shetland Islands | 3 – 5 Working Days | £9.99 per item |
Note: Regional deliveries include Argyll and Bute, Loch Lomond, Inner Hebrides, Firth of Clyde Islands, and the Isle of Skye.
Delivery FAQ
How will I know my order has shipped?
Once your order is dispatched, you will receive a confirmation email containing your tracking information (where applicable).
What happens if I’m not in?
Our couriers will typically leave a card or send a digital notification with instructions on how to rearrange delivery or collect your parcel from a local depot.
Returns
30 Day Refund or Replacement. Read all the information below carefully before purchasing any item/s from our store to avoid any inconvenience after-sale. (This is a legal-contract between the buyer and seller). We stand by our Simple Returns Policy, if you are not happy with your purchase, we accept returns within the first 30 days. (Please note this does not include items which have been used or damaged by the buyer). The Buyer is responsible for the Returns Postage unless there is a problem with the item. If you refuse a delivery, we will incur a return fee of £10.00 which will be deducted from any refunds you receive.
Returns Address: PetsApply, Unit 1 Copdock Mill, Old London Road, Ipswich, Suffolk, IP8 3LA, United Kingdom, GB