Delivery
Standard Delivery
Delivery is charged at a flat rate based on order weight (see below), or orders over £50 are free postage.
0-3kg – £1.99
3.01-17kg – £2.99
17.01-40kg – £4.99
40.01kg+ – £6.99
Dispatch
All items are dispatched the next working day following your order.
Additional charges and handling times may apply to specific products.
Delivery Estimates
| COUNTRY | ESTIMATED DELIVERY | DELIVERY COST |
|---|---|---|
| Mainland UK | Next Day | See Flat Rates |
| Argyll and Bute with Loch Lomond and Inner Hebrides | 3 – 5 days | See Flat Rates |
| Channel Islands: Guernsey | 3 – 5 days | See Flat Rates |
| Channel Islands: Jersey | 3 – 5 days | See Flat Rates |
| Firth of Clyde Islands | 3 – 5 days | See Flat Rates |
| Isle of Man | 3 – 5 days | See Flat Rates |
| Isle of Wight | 3 – 5 days | See Flat Rates |
| Isles of Scilly | 3 – 5 days | See Flat Rates |
| Northern Ireland | 3 – 5 days | See Flat Rates |
| Orkney Islands | 3 – 5 days | See Flat Rates |
| Outer Hebrides | 3 – 5 days | See Flat Rates |
| Scottish Highlands and Isle of Skye | 3 – 5 days | See Flat Rates |
| Shetland Islands | 3 – 5 days | See Flat Rates |
Returns
30 Day Refund or Replacement. Read all the information below carefully before purchasing any item/s from our store to avoid any inconvenience after-sale. (This is a legal-contract between the buyer and seller). We stand by our Simple Returns Policy, if you are not happy with your purchase, we accept returns within the first 30 days. (Please note this does not include items which have been used or damaged by the buyer). The Buyer is responsible for the Returns Postage unless there is a problem with the item. If you refuse a delivery, we will incur a return fee of £10.00 which will be deducted from any refunds you receive.
Returns Address: PetsApply, Unit 1 Copdock Mill, Old London Road, Ipswich, Suffolk, IP8 3LA, United Kingdom, GB